We make our best effort to deliver products free of defects. All Audiofrog speaker designs are subjected to a battery of environmental, reliability and performance tests during the engineering and development process. We subject them to extreme heat and cold, high and low humidity, exposure to ultraviolet light and vibration. We drop test them and compression test the packaging to ensure that great performing and reliable products make it all the way to you. Everyone makes mistakes sometimes and we are prepared to own ours. If your product is defective, we will happily make things right. Examples of defects occasionally found in speakers are glue that has degraded in storage or transportation or incorrect assembly. While we do our best to prevent these problems, sometimes things happen that are beyond our control.

Most speaker failures, however, are not defects. Rather, they are caused by installation related errors or abuse. Cones and surrounds that are destroyed because they come in contact with other surfaces, like door panels and cargo in the trunk, while they are playing are not defects. Be careful if you are installing these yourself. “Blown” speakers with burned voice coils caused by exposure to too much power for too long are not defects. In the case of abuse or incorrect installation, we will do our best to provide a suitable solution at a special replacement cost.

Audiofrog will repair or replace your product found to be defective at our discretion during the warranty period. Shipping failed units back to us is your responsibility. If your speaker is found to be defective, we will ship the repaired speaker or a replacement back to you at no charge to you. Please save your original purchase receipt. A valid receipt from an authorized Audiofrog dealer is required for warranty service.

Limited Warranty–USA

Audiofrog GB Series products sold in the USA through authorized Audiofrog dealers are warranted to the original purchaser against defects in materials and workmanship for two years after the date of original purchase. They are covered for an additional year if they are installed by an authorized Audiofrog dealer.

Audiofrog GS Series products sold in the USA through authorized Audiofrog dealers are warranted to the original purchaser against defects in materials and workmanship for one year after the date of original purchase. They are covered for an additional year if they are installed by an authorized Audiofrog dealer.

Audiofrog G Series products sold in the USA through authorized Audiofrog dealers are warranted to the original purchaser against defects in materials and workmanship for one year after the date of original purchase.

Testgear products are warranted to the original purchaser against defects in materials and workmanship for one year after the date of purchase.

If you have purchased your Audiofrog products outside the USA, please consult your local distributor for warranty terms and conditions.

To request warranty consideration and service for your Audiofrog product, please upload a copy of the original purchase receipt here (you can take a picture so long as the text is legible). Please also describe in the form below the failure if it’s obvious or the condition under which the purported defect occurs. Finally, please take a picture of the serial number of the product and upload it here too.

After submitting this info to us, you’ll receive an email from Customer Service with an RA (Return Authorization) number. Please be sure to print that email and insert it in the box before you ship it back to us. This is the only way we will have to track your return.

ALL REQUESTS FOR WARRANTY SERVICE MUST BE ACCOMPANIED BY A RETAIL PURCHASE RECEIPT CLEARLY SHOWING THE DATE OF PURCHASE.

For questions, please email CustomerService@Audiofrog.co